UNIVERSITY OF THE FREE STATE
HENDA KLEINGELD
SCHOOL OF FINANCIAL PLANNING LAW
ONLINE EXAMINATION EXPERIENCE
1.1 Gender?
1.2 Age Group?
1.3 How would you rate your computer literacy?
1.4 Years in the Financial Services Industry
1.5 What was the reason for doing the qualification that you enrolled in at the SFPL:
1.6 If "other" was selected at the question above, please explain.
2.1 Have you written an online examination before you enrolled for any Diploma at the SFPL?
2.2 If you answered yes in the previous question, please state the qualification and the year.
2.3 Were you a student at the SFPL before 2020, in which you wrote a paper-based examination?
2.4 If you answered yes in the previous question, please give more information that includes the qualification and the year.
2.5 If you have written a paper-based and online examination at the SFPL, please answer the following: Compared to paper-based examinations, I found the online examination process to be:
2.6 If you want to elaborate on the answer above, do it here:
2.7 If you have written a paper-based and online examination at the SFPL, please answer the following: Compared to paper-based examinations, I found the online examination process to be:
2.8 If you want to elaborate on the answer above, do it here:
2.9 When did you take the online examination? (Year). Select all the years in which you have written the online examinations at the SFPL.
2.10 In what Diploma (s) at the SFPL did you write the online examination? Select all the relevant options.
2.11 List all your qualifications post matric. (not included in the list above)
2.12 If you took online examinations over more than one year, did the process improve from the first year?
2.13 Where did you write your examination?
2.14 Did you use a personal or Company/employer-provided laptop/desktop for the examination process:
2.15 If you used a Company/employer-provided laptop/desktop for the examination process was, the functionalities limited in any or all of the following ways: (choose all the relevant options
2.16 If you stated "other" in the previous question, please elaborate:
2.17 The examination system used by the SFPL for the online examinations was user-friendly.
Strongly Agree
Strongly Disagree
2.18 Logging onto the exam platform on the exam days was smooth and without issues.
2.19 Any difficulties during the login process were effectively resolved.
3.1 I did complete the mock exam during the initial process and went back to the mock exam to go through the functionalities again before the exam, as was strongly recommended by the SFPL.
3.2 The communication and support available during the mock exam window were sufficient and easy to understand.
3.3 The communication sent to me regarding the onboarding process to register students on the examination platform was clear and easy to follow:
3.4 The mock exam I had to complete before the examination assisted me in understanding the examination platform's functionalities.
3.5 The mock exam I had to complete before the examination assisted me in navigating the examination platform successfully.
3.6 The provided mock exam effectively prepared me for the exam environment.
3.7 Any issues encountered during the onboarding process were effectively addressed.
3.8 Completing the mock examination assisted me on the examination days as I was more familiar with the exam platform?
4.1 The communication sent during the year by the SFPL regarding the online examination process was understandable and sufficient.
4.2 The information about the exam schedule, format, and requirements was effectively communicated to me before the examination period.
4.3 The communication I received in the days leading up to the exam regarding the processes and what to expect on the exam days was clear, easy to follow and comprehensive.
4.4 All my questions and concerns were addressed promptly before the start of the examination period.
4.5 The support I received from the SFPL before the examinations was sufficient.
4.6 The quality of communication throughout the exam period was consistent and helpful.
4.7 The quality of communication during the exam days was consistent and helpful.
4.8 Constant updates and reminders from the SFPL helped me stay informed and prepared during the examination days.
4.9 The constant communication eased some of the examination stress and anxiety I experienced.
5.1 Did you experience scheduled loadshedding during the examination days?
As loadshedding is a reality that was accommodated during the exam time frame, please note that we will be referring to unscheduled loadshedding and electricity interruptions for the rest of these questions.
5.2 Did you experience unscheduled loadshedding or electricity interruptions during the examination days?
5.3 Did unscheduled loadshedding and/or electricity interruptions during the examination days negatively affect your examination experience?
5.4 Did the SFPL assist you in mitigating the effects of the unscheduled loadshedding and/or electricity interruptions during the examination days?
5.5 Did you experience internet connectivity issues or low internet speed during the examination days?
5.6 Did the internet connectivity issues or low internet speed during the examination days negatively affect your examination experience?
5.7 Did the SFPL assist you in mitigating the effects of internet connectivity issues or low internet speed during the examination days?
5.8 Did you experience any technical issues during the examination days?
5.9 Did these other technical issues during the examination days negatively affect your examination experience?
5.10 Did the SFPL assist you in mitigating the effects of these other technical issues during the examination days?
As this survey is anonymous, you can be honest without fearing consequences.
6.1 There were clear guidelines and support available regarding security protocols for the online exams.
6.2 The online security measures implemented during the exam were sufficient to maintain the integrity of the examination and prevent academic dishonesty.
6.3 The online security measures implemented during the exam were unnecessarily excessive to maintain the integrity of the examination and prevent academic dishonesty.
6.4 The online security measures implemented during the exam were insufficient to maintain the integrity of the examination and prevent academic dishonesty.
6.5 I was aware of incidents involving students cheating or attempting to cheat during the online exam.
Writing an exam is a stressful time for anyone. These questions test the emotional impact of the barriers faced by students in third-world countries.
7.1 Scheduled loadshedding had a negative impact on my emotional well-being and increased my stress levels during the exams.
Disagree
7.2 Unscheduled loadshedding and electricity interruptions had a negative impact on my emotional well-being and increased my stress levels during the exams.
7.3 Slow internet speed had a negative impact on my emotional well-being and increased my stress levels during the exams.
7.4 Internet connectivity issues had a negative impact on my emotional well-being and increased my stress levels during the exams.
7.5 Concerns regarding my computer literacy negatively impacted my emotional well-being and increased my stress levels during the exams.
7.6 Slow internet speed and internet connectivity issues had a negative impact on my emotional well-being and increased my stress levels during the exams
7.7 Did you have access to a private space to write your exams? If not, please explain your situation.
7.8 If you answered No above, please provide more information.
7.9 If you answered NO, to the question above, please answer the following:The lack of a suitable space to write examinations had a negative impact on my emotional well-being and increased my stress levels during the exams?
7.10 Did financial concerns specifically linked to the examinations like buying extra data negatively impact my emotional well-being and increase my stress levels during the exams?
7.11 Besides the cost of the qualification and the study material, please explain any financial issues you experienced specifically linked to the examinations.
8.1 Please describe any additional challenges you faced during online examinations not covered by any of the questions in this survey.
8.2 Please provide any other comments or feedback that you feel will be relevant to improve the online examination process at the SFPL.
Licensed to University of the Free State - evasys V9.1 (2468) - Copyright © 2023 evasys GmbHopens a new window. All rights reserved.
